Updated November 8, 2026
Start with an email
Write to [email protected] with the product name, your purchase reference if available, and a short description of the issue. Include relevant photographs if they help explain the problem.
Before you purchase
Online checkout is not available here. Ask us to confirm the return conditions, cancellation arrangements and any applicable costs for the specific purchase before you place or pay for an order.
Before sending an item back
Contact us first so the appropriate next steps and return destination can be arranged. The website does not currently provide a self-service return label or return portal.
Your request
We will use the details you provide to understand the enquiry and discuss the available next steps. This information page does not limit rights that apply under the law.